Help
Stuck on something? Write to us.
Invoice-Tracker AI is built and run from Estonia, and email reaches the person who can actually change the software. There is no ticket number and no phone queue.
Before you write — the usual suspects
Invoices from my mailbox are not appearing
First check that the mailbox is still connected in Settings — an expired password breaks the connection silently. Then open Needs review: anything the reader was not sure about waits there rather than being guessed at, so it is easy to miss if you only look at the main list.
Something was read incorrectly — wrong amount, wrong date
Every field can be corrected by hand, and the original document stays attached to the record, so you can compare side by side. If the same supplier is read wrong again and again, write to us with the invoice number — that is a bug on our side, not something you should keep fixing.
A document that is not an invoice ended up in my list
Transport waybills, specifications and similar paperwork are filtered out before they become debt. If one still slipped through, send us the invoice number — it means our filter missed a case and we want to see it.
The bank connection
The service never asks for your bank password and never moves money on its own. It reads the transaction feed through the bank’s own API and prepares payment drafts that you approve inside your bank. If the feed stops updating, a watchdog notices and the app says so.
Plans, payments and cancelling
Every new account starts on the Free plan — 10 documents a month, no card, nothing to cancel. You can upgrade or cancel at any time; after cancelling, the paid plan runs to the end of the period you already paid for. Top-ups you buy do not expire.
My data, and deleting it
Data is stored on EU-hosted infrastructure and each company’s data is kept separate. If you want an export or full deletion, email us and say so plainly — we will do it, not talk you out of it.